Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Introduction

Vortex Flare Quinox Architecture ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our architectural design services.

Information We Collect

Personal Information:

• Name, email address, phone number, and mailing address
• Project details and architectural requirements
• Communication preferences
• Payment and billing information

Technical Information:

• IP address and browser information
• Website usage data and analytics
• Cookies and tracking technologies
• Device and operating system information

How We Use Your Information

We use the collected information for the following purposes:

• Provide architectural design and consulting services
• Communicate about projects and appointments
• Process payments and manage billing
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Protect our rights and prevent fraud

Information Sharing

We may share your information with:

• Service Providers: Third-party contractors, consultants, and vendors who assist in our operations
• Professional Partners: Engineers, contractors, and other professionals involved in your project
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data transmission
• Secure storage systems and access controls
• Regular security assessments and updates
• Employee training on data protection

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Enhance user experience and website functionality
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• File a complaint with privacy authorities

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, typically:

• Project-related information: 7 years after project completion
• Communication records: 3 years
• Website analytics: 2 years
• Marketing data: Until you unsubscribe

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new effective date.